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Common questions — and honest answers
These are the questions we are asked on the phone and in advice sessions. The uncomfortable ones too. The answers are as short as possible and as honest as necessary: where the answer is no, it says no.
The questions are sorted into five groups — access and requirements, funding and money, lessons and technology, qualification and afterwards, practical matters. If your question is not among them, give us a call: 0211 81994488, Monday to Friday.
The most important things first
Five statements that come up in many of the answers
These five points explain most of the answers on this page. If you only have a minute, read these.
- The Bildungsgutschein is a discretionary benefit — The Agentur für Arbeit decides in your individual case. There is no legal right to it, and we cannot promise you that it will be approved. What we can do: we write the documents and the written reasons for you to take to your appointment.
- The qualification is a certificate issued by the provider — We issue it ourselves. It is not a qualification in a recognised training occupation, such as those from the Industrie- und Handelskammer or the Handwerkskammer. SEC0, SEC1 and SAL1 are something different: extra certifications from TryHackMe that you receive once you pass the exam.
- The lessons are full-time and completely live — Nine months, Monday to Friday, 1,400 teaching units of 45 minutes each. The approval document states: asynchronous share 0. There is no self-study time that counts as lessons, and there are no recordings.
- We cannot promise you a job — We teach you the subject and prepare you for applying for jobs. Whether and how quickly you find a job afterwards depends on the labour market and on you. We do not promise you a particular salary either.
- The start on 2 November 2026 is planned — For a group to start, we need a minimum number of registrations. If not enough people register, we postpone the start by two to four weeks and tell you straight away.
Am I even eligible?
Access and requirements
The further training is designed for people with no previous IT knowledge. You do not need a particular school-leaving certificate. These questions come up almost every day.
I do not have a German passport. Can I take part?
My Aufenthaltstitel is time-limited. Is that a problem?
Is my German good enough?
And what if my German is not good enough yet?
I have never worked in IT.
I am bad at maths. Can I still do it?
I am 48. Am I too old?
I am under 25. Is there an age limit for me?
My qualification from abroad is not recognised here.
I have a health condition.
Do I have to live in Düsseldorf?
Is there an entrance exam?
I am still in the Integrationskurs. Should I get in touch already?
I have a Niederlassungserlaubnis.
Was your question one of these?Then check in two minutes which rule applies to you. Five questions, no registration.
Check which rule applies to youWho pays, and what do I live on
Funding and money
The Bildungsgutschein pays for the lessons. It does not pay your rent. These two things have to be sorted out separately, and before the course starts.
Who pays for this further training?
What does the further training cost me?
Who issues the Bildungsgutschein — the Jobcenter or the Agentur für Arbeit?
Am I entitled to the Bildungsgutschein?
I am unemployed. Which rule applies to me?
My job ends soon. Can I get a Bildungsgutschein now?
I have a permanent job. Is it still possible?
I was at home for a long time because of children or care duties.
The office says I should look for work first.
What do I live on during these nine months?
Does my Arbeitslosengeld get used up during the further training?
Do I get a monthly Weiterbildungsgeld (training allowance) or a bonus?
I have children. Who looks after them while I am studying?
What if the office says no?
Should I quit my job so that I can take part?
I have already had a funded further training course.
I already have a Bildungsgutschein for another provider.
Do I have to pay the Bildungsgutschein back?
What everyday life looks like
Lessons and technology
Nine months, Monday to Friday, always live with an instructor. Here is what that means day to day.
What does a day of lessons look like?
Do I have to travel anywhere?
What equipment do I need?
Are there recordings for catching up?
Is everything in English?
What if I am ill for a day?
And what if I am absent for several weeks?
Can I work on the side?
Do I have to study in the evenings and at weekends?
What if I cannot keep up in the lessons?
Do I have to speak in front of the group?
How big is the group?
What is this SOC‑Simulator?
What you get at the end
Qualification and afterwards
You need to keep two things apart: the qualification you get from us and the certifications from TryHackMe. And we answer the question about a job here as honestly as it is asked.
What will I have at the end?
Is this a vocational qualification?
What are SEC0, SEC1 and SAL1?
What happens if I do not pass one of these exams?
Is the certificate valid abroad too?
What do people earn in this job?
What does a Junior SOC Analyst actually do?
Do you help me with my job applications?
Do you find jobs for people too?
Will I get a job afterwards?
Dates, registration, dropping out
Practical matters
The process has a fixed order, and a few deadlines come from the authorities, not from us.
When does it start, and how long does it last?
Can I join later, once the course has already started?
My Bildungsgutschein will not arrive until after the start.
How do I register?
When are my holidays?
What happens if I drop out?
Is the further training also available part-time or in the evening?
I am moving to a new address. Can I carry on?
What happens to my data?
How do I reach you?
Where can I check that you really are approved?
Next step
Your question is not listed here
Then call: 0211 81994488, Monday to Friday. Marsí, our AI adviser, takes the call first. If you want to speak to a person, a member of our team will call you back. You do not have to fill anything in beforehand and you do not have to register anywhere.
If you first want to know whether funding is an option for you at all: there are three questions on the home page. It takes about two minutes, with no registration and no obligation. After that you will know which rule applies to your situation and what we can write for you.
And to finish, here once again are the three sentences that apply to everything on this page. The Bildungsgutschein is a discretionary benefit; the Agentur für Arbeit decides on the funding in each individual case, and we cannot promise it to you.
The further training ends with an in-house certificate from the CYBERSQUAD Akademie, not with a qualification in a recognised training occupation (Ausbildungsberuf). The SEC0, SEC1 and SAL1 certifications come from TryHackMe in addition and are awarded once you pass the exam.
Two minutes. Then you know which rule applies to you.
Three questions, no sign-up and no obligation.